Bonhealth - Personal Trainer and Nutritional Therapist
Privacy Policy
This Privacy Policy contains important information about what personal details are collected from you, what I do with that information, who I share it with, how you can manage the Personal Data I hold and how you can contact me.
I may need to make changes to our Privacy Policy from time to time so for the most recent up to date copy of the policy please contact me. If there are important changes to how I handle your personal information I may contact you to let you know.
How to contact me
If you have any questions about the Privacy Policy or the information that is collected or need about you, please contact me:
Mandy Bonhomme
54 Albert Place Apartments
La Route Du Port Elizabeth
St Helier
Jersey
JE2 4EA
Or Email: mandy@bonhealth.co.uk
Information about you that I collect and use includes:
Information about who you are e.g. your name, date of birth and contact details.
Information about your contact with me e.g. appointments, phone calls, emails / letters.
Information classified as ‘sensitive’ personal information e.g. relating to your health.
Information you may provide me about other people e.g. relatives or referrals. If you supply Personal Data on behalf of someone else, you confirm that the other person has appointed you to action their behalf and has given you consent to do so.
Children are not able to buy services from me. However, with express consent from a parent or guardian, a child can be treated in the presence of either the parent or guardian
Where I collect and use sensitive personal information, this information will only be collected and used where it is needed to provide the appropriate service to you or to comply with our legal obligations, and where I have also obtained your explicit consent to process such information.
Where I collect your information
I may collect your personal information from you, from a variety of sources, including:
A client Pre Exercise Questionnaire consent form
A client Nutritional Questionnaire
Telephone conversations with me.
Emails, texts or letters you send to me.
Appointments where treatments are undertaken
Why I collect and use your information
I take your privacy seriously and I will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so and in particular for the following reasons:
To understand your needs and provide you with the service you require
Internal record keeping and administrative purposes to ensure I operate our business in an efficient and effective manner
You have given me your consent to use your information. For example, if I am collecting and using your sensitive personal information or to send you information which I believe may be of interest and benefit to you.
You can withdraw your consent at any time by Emailing: mandy@bonhealth.co.uk
I will never share, sell or rent your Personal Data to any third parties
If you do not wish me to collect and use your personal information in these ways, it may mean that I will be unable to provide you with my services.
Who I share your information with and why
I may share your information with third parties for the reasons outlined in ‘Why I collect and use your information’.
I will share your information with:
Your doctor or professional advisor where this is required as part of the service you have agreed with me.
Whenever I share your personal information, I will do so in line with my obligations to keep your information safe and secure.
How I protect your information
Any personal information and sensitive personal information which is collected, recorded or used in any way, whether on paper, online or any other media will have appropriate safeguards applied in line with my data protection obligations. The security of your Personal Data is important to me, however please remember that no method of transmission over the Internet is 100% secure.
How long I keep your information
To provide your service and meet my legal and regulatory obligations, I keep your personal information and copies of records I create (e.g. calls with me) while you are a client of mine.
Even when you no longer have a relationship with me, I am required to keep information for different legal and regulatory reasons. The length of time will vary and I regularly review my retention periods to make sure they comply with all laws and regulations.
Your rights
You have a number of rights under the data protection laws which you may exercise in certain circumstances.
These are:
Right to be informed
You have a right to receive clear and easy to understand information on what personal information I hold, why I hold it and with whom I share it – these details are contained in our Privacy Policy and Privacy Notices.
Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information I hold on you, you may make a data subject access request.
If you would like to submit a data subject access request, please contact me at mandy@bonhealth.co.uk
Right to request that your personal information be rectified
If your personal information is inaccurate or incomplete, you can request that it is corrected.
Right to request erasure
You can ask for your information to be deleted or removed if there is not a compelling reason for me to continue to have it.
Right to restrict processing
You can ask that I block or suppress the processing of your personal information for certain reasons. This means that I am still permitted to keep your information – but only to ensure I don’t use it in the future for those reasons you have restricted.
Right to data portability
Where legally applicable, you have the right to have the personal data you have provided to me be returned to you or, where technically feasible, transferred to a third party.
Right to object
You can object to the processing of your personal data, on grounds relating to your particular situation.
If you would like to exercise any of these rights please Email: mandy@bonhealth.co.uk
How to make a complaint
I will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe I have handled your information as set out in our Privacy Policy, please let me know immediately and I will do my utmost to make things right.
You can raise this with me by Emailing: mandy@bonhealth.co.uk
While I hope that I can resolve any complaints for you, you do have the option of complaining (whether or not you have exhausted our complaints procedure) to your Supervisory Authority. I have provided their details below:
Jersey – Office of the Information Commissioner (OIC) - https://oicjersey.org